Knoxx Pic
map-marker Gaylord, Michigan

Lost spot in line even when I made an online appointment

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Made an appointment to go get my haircut at sports clips. Waited 30 minutes longer than the projected wait time. After that, I get a message out of the blue saying my spot has been lost since I have not been there. My name was never called at all. I even made sure to check if I made an appointment in the right place. Ill probably never end up going to sports clips again.
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User's recommendation: Don’t got

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Diego, California

Bad haircut

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Sport Clips - Bad haircut
Sport Clips - Bad haircut - Image 2
Sport Clips - Bad haircut - Image 3

I have always had a long time Barber

Just like a Mechanic and Doctor

When you find a good one you stick with them. Sport Clips doesn't provide well trained stylist, the girl that helped me sounded as of she new what she was doing but couldn't cut a simple fade.

My haircut looked like she had taken a weed wacker to it and called it a fade.

I should have know better...unfortunately I am new to the area

and all that claim they are barbers or stylist suck around here.

Most of the decent ones are older.

The young ones

Unfortunately do not take pride in their work. Unless you want to look like Peso Pluma.

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User's recommendation: Avoid Sport Clips

Paul D Aut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Petersburg, Florida

Upset about haircut

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Sport Clips - Upset about haircut
Sport Clips - Upset about haircut - Image 2
Sport Clips - Upset about haircut - Image 3
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Sport Clips - Upset about haircut - Image 5
Sport Clips - Upset about haircut - Image 6
They say a picture is worth a thousand words. Stay away from Sport Clips at 3942 Tyrone Blvd in Saint Petersburg Florida
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Loss:
$25
Pros:
  • Quiet at
Cons:
  • Service is bad and unresponsive

Preferred solution: Fix it!!!

User's recommendation: Do not go there to get your haircut.

Ervine Lab
map-marker Denver, Colorado

Reporting Racial discrimination

Sport clips corporate, I am writing to you to inform you and to report a very tragic experience I had at your location in Edgewater, Colorado. The assistant manager named Kristina (her managers name is Ana) racially discriminated against me, in favor of a white customer and was extremely rude, hostile, disrespectful and unprofessional to me.

She made racist comments to me, called me names and made violent threats towards me. I came into the sports clips located at 1921 Sheridan Boulevard in Edgewater, Colorado on Sunday, December 3 between 2:45 to 3:45 PM (phone number is 720-998-****) . I showed up to the store after making an appointment via the app, because I had received an earlier text message and a message from your app, saying that Kristina was ready around 2:45-2:50 and I was next to receive my haircut. Kristina, not even five minutes after receiving the text, instead threw away my check in/ appointment and gave it to a white customer instead, who hadnt even checked in.

So when I showed up, she was taking care of him instead, even though it was my turn and he didnt have an appointment, to the very best of my knowledge and I ended up waiting for nearly half an hour longer than I was supposed to, despite the text saying the haircut was ready before 3. After the customer left, Kristina then walked to a corner of the room and texted on her phone for about ten minutes and then eventually walked over and proceeded to bark: SECOND CHAIR ON THE LEFT! at me, without any type of greeting, asking how I was doing or anything of the sort. She then gave me an extremely rough haircut without saying a single word the entire time.

After the haircut, I asked Kristina for her managers name and what time shell be there. When I told Kristina that I would be reporting her for her rudeness, hostility, racism and throwing my appointment away, she then proceeded to shout at me and call me names instead of apologizing. Kristina made a racist, ignorant, hate filled remark and said something along the lines of: YOU guys are supposed to be smart/ think youre so smart! Well, even if that were the case.

Were at least not stupid and hateful enough to make racist remarks at work. Kristina also made a violent, obscure threat and said something along the lines of or similar to: If I saw you outside, I would smack the *** out of you. Which is extremely concerning and something that corporate and her manager/owner of the store should investigate. Overall, I wont be back at sports clips ever again.

I was a loyal, new customer who had been coming in once a month, spending a good chunk of money because I thought sports clips was a friendly, moral company. But Im not going to do that anymore, given that this company apparently hires racist, dishonest, violent psychopaths like Kristina. Your barbers shouldnt be ignoring potential customers, making racist remarks, or making violent threats towards anybody.

This was a completely unacceptable experience and I am truly embarrassed for the manager of that location and for the company. Fire Kristina and do better, please.

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User's recommendation: Do not go here. As long as this place continues to have a psychotic, violent, obese racist in its upper management.

4 comments
Manoj Qdi

Kristina needs to sue you for making false claims of racial profiling. I bet if the manager took her side you would accuse her of racial profiling as well.

Manoj Qdi

Kristina needs to sue you for making false claims of racial profiling. I bet if the manager took her side you would accuse her of racial profiling as well.

Manoj Qdi

How do you know he did not have an appointment, or are you ASSuming this because you think this is racial?

Manoj Qdi

Everyone is racially profiling you. Every time something bad happens you are racially profiled. YEAH RIGHT.

View more comments (3)
Anonymous
map-marker Maple Grove, Minnesota

Terrible haircut

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I came back to the store after three weeks from their cut I had been very busy. The guy that was going to cut my hair was the same guy who gave me the terrible haircut at once I found out it was him.

I said you wont touch my head.. he asked me why and I said because you didnt follow the directions for my haircut you cut what you wanted to. I have been getting my haircut there for five years and Ive never had my haircut the way he cut it and everybody else has been able to follow directions. I just wanted to get my hair re-cut in a reasonable way and also he started saying I was having a bad attitude.

The manager got involved and started siding. It seem like with the original haircutter and eventually he said I had a game in there with them a pissed off mood and a *** bad attitude. Thats when I told him *** you.

after more arguing, I finally just cited to turn around and walk out with him and her both yelling at me. Needless to say, I will never be back in that store again tell my haircut and probably will never have my haircut again with that company or any of their associated companies which is too bad because I really like the way they cut my hair, but it all depends on the employees that you employ and if thats what they want to employ and thats their idea of customer service I am out

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User's recommendation: Stay away from this store

Samantha S Ran

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin, Ohio

Upset customer

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I took my grandson 9 years old to the sports clips in springboro on Friday 11-24-23, we arrived around 4:00 pm, closing at 5pm, He got taken back, she took 2 cuts out of the back of his head she immediately stopped and said I cant continue he has lice, this was said in front of everyone!!(how embarrassing for my grandson), there is no way she would have been able to tell by the way she was cutting his hair for her to be able to tell if he had lice, he DID NOT have lice, when we left I checked his hair out in the sunlight NO LICE, I immediately took him to another salon and they happily finished his cut.

WE WILL NOT BE BACK

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User's recommendation: Sports clips did not read my message, so here is my review, BAD, do not go there

Anonymous
map-marker Maple Grove, Minnesota

When you complain, they don’t contact you not very customer oriented,.

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I got a bad haircut, got into an argument with an employee that the employee started by using the F word and I got no response from the company so far. very pathetic.
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User's recommendation: Apparently go somewhere else

Yadiel Usu

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Verified Reviewer
| map-marker Scottsville, Kentucky

I got treated like crap today at the sports club in Bowling Green Kentucky

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I walked in he said sign your name on the on the form on the kiosk. I did an hour and a half later or hour and actually hour and 40 minutes later I left after seven people who signed in after I did got their haircut I was not happy.
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Jeremy D Kxk

Issue

Updated by user Oct 27, 2023

nothings changed nothing happened no one contacted me about anything. This is bs

Original review Oct 20, 2023
My email is simpleservant01@***.com it wouldnt allow me to put that in for some reason so I used my secondary email in the form but simpleservant is my main email address please use that one. I come to get my haircut at the sports clips in Hickory right behind the valley Hills mall.

I think it says Brookford on the map the one I always go to when I have a choice. The lady cutting my hair was very nice very polite, but she did not Cut my hair the way I wanted for the most part she did well, but she didnt cut my part in. She didnt go back and trim my neck up. She didnt use the massager.

She literally was distracted I guess would be a good way to say it and when I got back I had to finish edging up everything myself I did not cut the part in. Im not skilled enough to do that so I left that alone And she said shes been there for a long time and like I said she didnt do a bad job.

She just didnt do what the MVP is all about the extra special mile. I tipped her as usual paid my bill and left and I always contact customer service if I have an issue , thank you for your time
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Mike W Gec
map-marker Anna, Illinois

Rude stylists very disrespectful

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Carbondale illinois location sucks. I love sport clips. I am a military veteran and I have never had such a horrible experience in my life. Everytime I go to sign up it's a three hour wait. The stylists are rude and act like customers do not matter to them. I have been trying to get a haircut for 2 weeks now. This is ridiculous, sport clips in Carbondale illinois has lost my business, apparently my money is no good to you. It's sad really I went overseas and fought for this country and I get treated with utter disrespect, when trying to get a haircut. (drop...walks away)
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User's recommendation: Don't go sport clips doesn't care about their customers go spend you're hard earned money elsewhere

Mike W Gec
map-marker Long Grove, Illinois

Horrible experience

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Carbondale illinois store sucks. I have been trying g to get a haircut for 2 weeks now and everytime I go in there is a 3 hour wait and the stylists are so rude. They act like the customer doesn't matter. I'm a military veteran and I have never been treated this way. I am certain sport clips will never get another penny of my money.
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Pros:
  • Convenient location
Cons:
  • Horrible customer service people are mean and prices are high

Preferred solution: Free top tier haircut and an Apology as well a promise from the ceo to visit this location at 1348 E Main St, Carbondale, IL 62901

User's recommendation: Don't go the stylists don't care about the customers you're better off going somewhere else

Anonymous
map-marker Toms River, New Jersey

Bad haircut

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Went in for my usual mediocre haircut( only once have i walked out saying she did a great job) Regardless, i still go there to support local business. It was another sketchy harcut, so i decided to write a review. Next thing I know the stylist sends me a fb friend request. Has to be the most unprofessional and obnoxious thing ever. Told them i was taking a break from their store, but now i will never go back. Cant believe corporate allows their employees to attempt to harass customers when they write a reviewt
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Anonymous
map-marker Berwyn, Illinois

Refusal of service

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Because worker was wearing a BLM mask and not in professional attire. Rude stares while waiting for my cut.
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User's recommendation: Stay away

Elving E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Copperas Cove, Texas

Appointments selectablefor more than one

To select more than one person on the website to get a haircut I was rescheduled for another appointment 40 minutes later. Two people to get a haircut on one appointment thats normal for father and son.
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Loss:
$25
Cons:
  • I need user-friendly appointments

Preferred solution: Full refund

User's recommendation: Fix the website appointment system

Dirk D Bod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Bad haircut no reply from customer service

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Updated by user Jan 13, 2023

no reply yet . Sports Clips has no viable customer service

Original review Jan 13, 2023
I live in Indianapolis received a bad hair cut I always use a season ticket . Didn't make since to go back to same store went to another store and stylist said bad haircut huh she could see it right away .

she wouldn't comp the haircut because different franchise owner. so now I have $50 plus dollars in a haircut . reached out on sports clip .com left a message for the foreign guy who never answer or calls back and emailed also. some of the girls don't know how to cut hair.

period and all of your stores don't sell the season ticket which is a failure on your part period . customer service is more important than the sale of a haircut .

I own a company and customer service is top priority . The girls at the stores don't have a clue who their boss is or how to reach out to CUSTOMER SERVICE OR?blessings Dirk Dewes
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Loss:
$25
Anonymous
map-marker Nottingham, Maryland

We asked then to most trim it but they had other ideas. They cut my hair so short that I might as well be bald

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We asked them to only snip off the top but they shaved it. He basically looks bald. So short do not come
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User's recommendation: Do not come here

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