1.4K views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.5

Second time this happened - Showed up and checked in.

Requested particular stylist and then on the Wait time monitor my name pops up with the wait time and stylist. Seems like good business feature until your time bounces from 32 minute wait to over an hour because at the computer they have more real time data and are able to check others in from phone calls.

Twice this happened and each time I asked why my time had increased and was told there was someone ahead of me not showing on wait monitor.

I am a loyal MVP client and my time is valuable to me so to shrug me off and then take a customer for a touch up or simple hair cut because they called and then place them before me is unacceptable. In the past that practice worked and I used to call or show up and wait for doors to open but now you have new electronic system and people are getting very upset over this evident in all the BAD reviews.

Losing another good customer over this.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Location: 4629, 429 E Roosevelt Rd, Lombard, IL 60148, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Sport Clips Reviews

  1. 195 reviews
  2. 104 reviews
  3. 62 reviews
  4. 29 reviews
  5. 26 reviews
Sport Clips reviews